Have Questions?

Yes! APG&E offers several 100% renewable products. Check your ZIP Code to find available renewable energy plans in your area.

If you do not see a renewable option and are interested, please contact us at customer@apge.com.

No. APG&E does not charge you a switching fee. 

Your Utility may charge you a fee if you have requested a particular day for your service to start or if you need priority services. 

No, we run a soft credit check.

We often receive this question from those that are in the process of buying a house. We run what is considered a soft credit check which will not affect your credit score or your house buying process. Also congrats on the new home!

If you enroll online you may pay via credit card (Mastercard, Visa, or Discover).

You may also send in your deposit via mail to:

APG&E
PO Box 660038
Dallas, TX 75266-0038

If you would like to pay your deposit in person you can visit an ACE Cash Express Location near you.

Houston customers may stop by the APG&E Office (M-F 8AM - 5PM CT only).

Texas customers may be eligible to waive their deposit if certain criteria are met:

• You can demonstrate satisfactory credit through a credit check and/or a Letter of Credit showing no late bill payments in the last 12 consecutive months.
• You are 65 years of age or older and are not currently delinquent in payment of any electricity accounts.
• You are considered medically indigent as certified by a government entity or government-funded energy assistance program and physician.
• You have been declared a victim of family violence as defined in the Texas Family Code 71.004, by a family violence center as defined in Texas Human Resources Code 51.002, by treating medical personnel, by law enforcement personnel, by the Office of a Texas District Attorney or Country Attorney, by the Office of the Attorney General, or by a grantee of the Texas Equal Access to Justice Foundation.

Certification Letter for Victim of Family Violence

Please submit your documentation to collections@apge.com or fax to 1-888-456-2085.

If you are unable to meet the criteria above or do not demonstrate satisfactory credit, you will need to pay a deposit to establish electricity service with APG&E.

**If you have placed a freeze on your credit/social security number please either allow for a one-time credit check by APG&E or contact us directly at collections@apge.com to request a manual credit review.**

Can't find what you need online? We have friendly customer experience agents who are ready to help! Give us a call at 1-877-544-4857.

Find our hours and other contact information on our Contact page.

On the APG&E Website, click on “My Account” and then “My Account Setup.”

Enter the contact information you would like to use for your account, set and confirm a new password, and provide your billing account number.

Please call our customer service team at 1-877-544-4857 if you need assistance. Visit our Accounts & Billing FAQ for more information on payments and billing.

AutoPay can be set up via MyAccount. For detailed instructions on setting up AutoPay, visit our Accounts and Billing FAQ.

We hope that you decide to enter into another great fixed rate contract with APG&E at the currently available rates.

Please note that when your contract expires, your service will not be terminated automatically. If you do nothing, your account will go into month-to-month status at the month-to-month variable rate in accordance with your terms of service. 

When will my autopay be debited from my account?

• 2 Business Days before your bill is due.
• If your AutoPay fails in this first attempt, we will continue to try to debit until your bill is due.

I am set up on autopay, how did I get a disconnect notice?

• Was your autopay recently setup? Most likely autopay was set up too late for this billing cycle. Please pay your outstanding balance and autopay will run as normal next billing cycle.
  • You can make a payment through MyAccount or use the Payment IVR (1-877-544-4857, press 2 for payment after language selection)
• Have you been on autopay for a while? Your autopay most likely failed. Please confirm that you have the most up to date information on file. View your autopay profile through MyAccount.

I received a call/email from the APG&E collections team telling me that my autopay failed, what happened?

• The most common reason that autopay fails is because your Credit Card has expired or was cancelled.
  • You may update your Credit Card information through MyAccount.
• If your Credit Card is up to date, please reach out to your financial institution to determine what has occurred. Please be sure to pay your bill to avoid interruption of service.

How can I update my autopay information?

• You can update your autopay information through MyAccount.

We hope so, but it will depend on if you are moving to a territory that is served by APG&E. How can you find out? The easiest way is to contact us at 1-877-544-4857. You can also send us an email with the details to customer@apge.com, and a friendly representative will get back to you.

Nothing is scarier than flipping that switch and nothing happening. What happened? You were supposed to have power? Sometimes it is as simple as needing to flip your breakers, but other times it is more complex, we are here to help! Please reach out to one of our specialists at customer@apge.com to help understand what is going on with your account.